Who this policy applies to
South Surveyors is responsible for personal information collected through this website. This policy explains how we use that information when you contact us, communicate with us, or follow links to services connected with the website.
Information we collect
When you submit the contact form, we may collect your name, email address, phone number, property address, enquiry type and the message you provide. We also retain the date and time of the enquiry and a one-way technical fingerprint used to identify accidental duplicate submissions and limit misuse.
If you contact us by telephone or email, we may keep the information contained in that communication and any subsequent correspondence.
How we use your information
We use enquiry information to respond to questions, provide requested guidance, administer an existing enquiry or report query, protect the form from misuse, and maintain appropriate business records. We do not use contact-form information for unrelated advertising.
Legal basis
Depending on the circumstances, we process information because it is necessary to take steps at your request before providing a service, to perform an agreed service, to meet legal or professional obligations, or for our legitimate interests in responding to enquiries and operating a secure website.
Storage and service providers
Contact enquiries are stored in the website’s secure Lovable Cloud database. The site is designed to send enquiry notifications and, where enabled, confirmations through Lovable’s managed email delivery service. Email delivery is not active until South Surveyors’ sender domain has been configured.
The website loads typefaces from Google Fonts. It also contains links to SurveyBooker for quotations and bookings, Google for maps and review actions, and South Surveyors’ Instagram and Facebook pages. Those services process information under their own privacy notices when you choose to visit them.
SurveyBooker and survey instructions
Quote and booking requests are handled on SurveyBooker, not by this website’s general contact form. Information entered there is subject to the privacy information shown by that service and any terms presented during booking.
Sharing
We share personal information only where needed to operate the website, deliver communications, provide a requested service, comply with law or professional obligations, or protect legal rights. We do not sell personal information.
Retention and security
We keep personal information only for as long as reasonably necessary for the enquiry, any resulting service, applicable legal or professional requirements, dispute handling and security. Appropriate technical and organisational safeguards are used, but no online service can guarantee absolute security.
Your rights
Under UK data protection law, you may have rights to request access, correction or deletion; restrict or object to processing; and request transfer of information in certain circumstances. You may also complain to the UK Information Commissioner’s Office. Some rights depend on the reason information is processed and may be subject to lawful exceptions.
Cookies and similar technologies
The current public website does not use analytics, advertising pixels or behavioural tracking. Read the Cookie Policy for the current technology inventory.
Contact
Questions or rights requests can be sent to hello@southsurveyors.co.uk or by post to South Surveyors, 78 Beckenham Road, Beckenham, BR3 4RH. No data protection officer or registration number is stated because those details have not been provided.